We ship to all provinces across South Africa. Please review our shipping information below before placing your order.

1. Order Processing

All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation notification via email or WhatsApp once your order has been dispatched.

2. Delivery Timeframes

Estimated delivery times after dispatch are as follows:

• Gauteng (Pretoria, Johannesburg, Ekurhuleni): 1-3 business days

• Cape Town, Western Cape: 3-5 business days

• KwaZulu-Natal (Durban, Pietermaritzburg): 3-5 business days

• Eastern Cape (Port Elizabeth, East London): 3-5 business days

• North West, Limpopo, Mpumalanga: 3-6 business days

• Free State, Northern Cape: 4-6 business days

• Remote and rural areas: 5-8 business days

These are estimated timeframes only. Hustlers Gang is not liable for delays caused by couriers, weather, public holidays, or other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We offer the following:

• Standard Shipping: Calculated at checkout (typically R80-R150 depending on location)

• Free Shipping: On orders over R500 (applies to standard delivery only)

We periodically offer free shipping promotions — check our website or social media for current offers.

4. Tracking Your Order

Once your order is dispatched, we will send you a tracking number via email or WhatsApp. You can use this tracking number on our courier partner's website to monitor your delivery status in real time.

5. Delivery Address

Please ensure your delivery address is complete and accurate at the time of ordering. Hustlers Gang cannot be held responsible for non-delivery or delays caused by an incorrect or incomplete address provided by the customer. Additional charges may apply for re-delivery attempts.

6. Delivery Attempts

Our courier will attempt delivery up to 2 times. If delivery is unsuccessful after 2 attempts, the parcel may be held at a collection depot. If the parcel is not collected within the specified period, it may be returned to us, and the customer will be responsible for re-delivery costs.

7. Signature on Delivery

Some deliveries may require a signature upon receipt. If you are not available, please ensure someone is available to sign on your behalf, or provide alternative delivery instructions.

8. Risk and Ownership

Risk of loss or damage to goods passes to the customer once the order is handed over to the courier. Title (ownership) of goods passes to the customer only once full payment has been received and confirmed.

9. Lost or Damaged Parcels

In the unlikely event that your parcel is lost or arrives damaged, please contact us immediately via WhatsApp with your order number and photos of any damage. We will work with our courier partner to investigate and resolve the issue as quickly as possible.

10. Public Holidays

Please note that couriers do not operate on South African public holidays. Orders placed close to public holidays may experience slight delays. We appreciate your patience during these periods.