At Hustlers Gang Authentic Wear, we are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our store or make a purchase.

1. Who We Are

Business Name: Hustlers Gang Authentic Wear

Location: Pretoria (Pitori), Gauteng, South Africa

Website: hustlersgang.co.za

Contact: Available via WhatsApp and our Contact page

We are the responsible party (as defined under POPIA) for personal information collected through our store.

2. Information We Collect

We collect the following personal information when you interact with our store:

• Full name and surname

• Email address

• Phone number (including WhatsApp number)

• Delivery address (street, city, province, postal code)

• Payment information (processed securely by our payment partners — we do not store card details)

• Order history and purchase behaviour

• IP address and browser/device information

• Any messages or enquiries you send us

3. Why We Collect Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders

• To communicate about your order status, shipping, and delivery

• To respond to enquiries and customer support requests

• To send promotional emails or WhatsApp messages (only with your consent)

• To improve our website, products, and customer experience

• To comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Courier and logistics partners — to deliver your orders

• Payment processors (e.g. PayFast, Yoco) — to process transactions securely

• IT service providers — to maintain our website and systems

All third parties we work with are required to handle your information confidentially and in compliance with POPIA.

5. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated information

• Request deletion of your personal information (subject to legal obligations)

• Object to us processing your information for marketing purposes

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us via WhatsApp or our Contact page.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. All payment transactions are encrypted using SSL technology and processed by PCI-DSS compliant payment providers.

7. Cookies

Our website uses cookies to improve your browsing experience, track website analytics, and personalise content. You can disable cookies in your browser settings; however, some features of our store may not function correctly without them.

8. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 5 years for accounting and legal compliance purposes.

9. Children's Privacy

Our store is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with an updated effective date. Continued use of our store after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact us via WhatsApp or through the Contact page on our website.