We want every customer to be fully satisfied with their Hustlers Gang purchase. If something is not right, we are here to help. Please read our returns and refund policy carefully before making a purchase.

1. Return Window

You may return an item within 7 calendar days of the delivery date. After 7 days, we are unable to accept returns unless the item is defective or incorrectly supplied.

2. Conditions for Returns

To be eligible for a return, your item must meet ALL of the following conditions:

• Item must be unworn, unwashed, and in its original condition

• All original tags must still be attached

• Item must be in its original packaging (if applicable)

• Proof of purchase (order confirmation or receipt) must be provided

The following items are NOT eligible for return:

• Items that have been worn, washed, or altered

• Items with removed tags or damaged packaging

• Sale items or items purchased at a discount (unless defective)

• Customised or personalised items

• Underwear, socks, or other hygiene-sensitive items

3. Defective or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 48 hours of delivery. We will arrange a free return and either replace the item or issue a full refund, at your choice. Please send us a clear photo of the issue via WhatsApp so we can assess and resolve it quickly.

4. How to Initiate a Return

To start a return, please follow these steps:

• Step 1: Contact us via WhatsApp or our Contact page within 7 days of delivery

• Step 2: Provide your order number, the item(s) you wish to return, and the reason for the return

• Step 3: Wait for our confirmation and return instructions — do not send items back without prior approval

• Step 4: Package the item securely and send it to the address we provide

• Step 5: Once we receive and inspect the item, we will process your refund or exchange

5. Return Shipping Costs

If the return is due to a defect or our error, we will cover the return shipping cost. If the return is for any other reason (e.g. wrong size ordered, change of mind), the customer is responsible for return shipping costs.

6. Exchanges

We offer size exchanges subject to stock availability. If the size you need is not available, we will issue a store credit or refund. Contact us via WhatsApp to arrange an exchange before sending the item back.

7. Refund Processing

Once your returned item is received and inspected, we will notify you of the outcome. If approved, your refund will be processed within 5-7 business days. Refunds are issued via the original payment method or via EFT (bank transfer) for cash or manual payments.

Please note that depending on your bank, it may take an additional 3-5 business days for the refund to reflect in your account.

8. Non-Refundable Costs

Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

9. Consumer Protection Act (CPA)

This policy is in addition to, and does not limit, your rights under the Consumer Protection Act 68 of 2008 (CPA). Nothing in this policy removes your statutory rights as a South African consumer.